Majors Customer Success Manager

Guide largest customers through their journey with Harvey.

• •As a Majors Customer Success Manager, you'll guide our largest customers through their journey with Harvey and define the future of work at elite law firms, Fortune 500 companies, and premier asset managers.
• •Key Responsibilities Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach.
• •Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.
• •Customer Health Monitoring: Proactively manage overall account health by monitoring key indicators and addressing risks early.
• •Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists.
• •Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions.
• •Requirements Background in management consulting or technology advisory at a top tier management consulting firm, or strategic customer success/account management experience in an Enterprise SaaS or legal environment.
• •History and comfort conducting change management and wide-scale adoption for large technology projects.
• •Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level.
• •Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly.