Customer Success Manager

Lead customer success, adoption, and renewal for top accounts in networking and security.

• •As a Cato Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal.
• •You will inspire and support customer adoption and expansion, using your customer facing and technical acumen to lead our customers to success.
• •Key Responsibilities Responsible for the health of assigned accounts and ensure customers realize the full value of their investment.
• •Develop meaningful relationships with key stakeholders within the customer and Cato's teams.
• •Own and orchestrate Cato's post-sales motion, including QBRs, product adoption assessments, renewals, and upsells.
• •Requirements 5+ years of experience in Customer Success at a high-growth SaaS, technology vendor, or Cybersecurity company.
• •Experience in full commercial negotiations and technical escalations.
• •Experience with networking or security software solutions.
• •Excellent customer communication and presentation skills.